This notice explains how Handyman Chelmsford (“we”, “us”) handles the personal information you provide when you contact us, request a quote or use this website. We are the data controller for that information.
What we collect
When you complete our contact form or email us, we collect the details you choose to give us — typically your name, email address, phone number, postcode and a description of the work you need. Our website does not use advertising or tracking cookies.
How we use it
We use your information solely to respond to your enquiry, prepare a quote, arrange and carry out any work you ask us to do, and keep the records we are required to keep. We do not sell your data or share it for marketing.
Lawful basis
We process your enquiry on the basis of taking steps at your request before entering into a contract, and on our legitimate interest in responding to people who contact us. Where the law requires it, we rely on your consent, which you can withdraw at any time.
Who we share it with
We only share your information where necessary to deliver the service you have asked for — for example, with a registered specialist engineer where a job requires one — or where we are legally obliged to. Any such party is expected to keep your information secure.
How long we keep it
We keep enquiry and job records for only as long as needed to provide our service and meet our legal and accounting obligations, after which they are securely deleted.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, and to object to or restrict how we use it. To make a request, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).
How to contact us
For any privacy question or request, email info@handymanchelmsford.co.uk or call 020 3951 4878.
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